The South African minibus taxi industry: A picture of captive users and a lack of regulation
The minibus taxi industry, despite popular opinion, is more organised than is commonly believed.
The taxi industry lends itself to serious corruption and questionable law enforcement practices, putting the participants at a very high risk.
The taxi industry can get away with providing substandard services such as bad customer service and operating unsafe vehicles because there are few to no standard operating procedures that it has to adhere to.