Ideal Clinic implementation could go more smoothly if practical issues are addressed
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By Gofaone Motsamai
In public clinics across the North West Province, healthcare workers share limited resources and juggle growing patient numbers – all while trying to meet the standards of the Ideal Clinic Realisation and Maintenance (ICRM) programme.
Introduced in 2013, the programme is a national strategy aimed at improving service quality in public primary health care (PHC) facilities and is part of the national Department of Health’s plan to roll out National Health Insurance (NHI).