Improving service delivery in the public sector is researcher’s aim
Poor service delivery is a problem throughout South Africa, but one North-West University (NWU) academic, Prof Costa Hofisi, is doing something about it. Using his research expertise, he has set his sights on contributing to service delivery improvements in the public sector.
His research focuses on the extent to which the public sector will be successful in responding to citizens’ demands and improving the quality and innovativeness of public services.