Isaac Asimov, renowned science fiction author and professor of biochemistry, once said, “The human brain has been designed to absorb information. The computer has been designed to give it.” And now, at the North-West University (NWU) Library and Information Service (LIS), it gets a little help from three intelligent new friends — Lexi, Sebueng and Lebone.
The NWU LIS have officially stepped into the future with the launch of these three AI-powered digital assistants. Launched at a special event on 30 July at the Ferdinand Postma Library on the Potchefstroom Campus, the trio is now available at all three campus libraries and ready to support students and staff with everyday queries, directions and information.
Attendees at the launch were treated to live demonstrations by two students who interacted with the robot to showcase their capabilities. They asked questions, received instant responses, and even requested directions within the library. The robots can guide users to specific areas, explain library procedures, and assist with frequently asked questions, offering practical support in a friendly and accessible way.
Dr Matt Moyo, chief director for LIS, welcomed everyone to the event and shared how the idea developed. “These robots are for the students — to make their lives easier,” he said. “They’re not just nice to have; they are a necessity in our libraries.”
Andiswa Msi, director for academic and office systems at IT, described the launch as a milestone for the NWU. “This shows what can happen when vision and collaboration meet. We’ve set a new benchmark for what academic support can look like.”
Boeta Pretorius from the NWU Digital Academy expressed his excitement about the initiative. “This feels like the future. I’m truly inspired by what the library has done — they’ve shown they’re ahead of the curve and fully embracing what’s next.”
Representing the student body, chairperson of the Potchefstroom Students’ Campus Council Reuben Coetzer spoke about students’ response. “Meeting Lexi here on the Potchefstroom Campus was a moment of pure excitement. This is the beginning of something new, and students are ready for it.”
In her words of thanks, Neli Tshabalala, director for shared services at LIS, noted the significance of the launch. “We are the first university in South Africa to introduce this kind of technology in our libraries. Others will follow, but we led the way. This achievement reflects purpose, teamwork and vision.” She also thanked the speakers, demonstrators and everyone involved in making the launch a success.
