The North-West University’s (NWU’s) Vanderbijlpark Campus has taken a significant step to enhance health and safety by renewing its EMS Ambulance service, which officially began operations on 1 February 2025.
This initiative follows the expiration of the previous contract for emergency medical services and aims to offer comprehensive support to students and staff during medical emergencies.
The ambulance service operates under the Student Life portfolio and is managed by the director for student life Chris Williams, in collaboration with the Nokuthula Malinga, Campus Clinic head nurse.
Chris says the new service provides 24/7 coverage and is stationed at the Campus Clinic, which significantly enhances the campus's emergency response capabilities.
He adds that through this dedicated service, the campus aims to create a safer and healthier environment, which is essential for the learning and personal development of all its students.
"During office hours, students and staff can access the ambulance service through the Campus Clinic, while in life-threatening situations, direct contact with the ambulance service is permitted. After hours and on weekends, students should notify their house parent, streamlining the process for urgent medical needs. Importantly, the service operates as a 24-hour emergency response unit, ready to assist at any time," he explains.
He adds that the ambulance staff are highly trained, adhering to the legal requirements and specifications set forth in the tender process.
"This compliance guarantees that the crew is equipped to handle a range of medical emergencies effectively. The ambulances are fitted with legally required equipment, ensuring they meet the standards of both public and private ambulance services."
One of the most significant advantages of the ambulance service is that it is free for students.
"The institution only incurs charges for ad hoc duties requested through the Campus Clinic head nurse, particularly for events outside the standard contract. This initiative reinforces the university's commitment to student well-being and health by removing financial barriers to access emergency care," says Chris.
The ambulance service caters to any medical emergency occurring on campus or in the associated residences, including off-campus accommodations.
"Once an emergency is reported, the ambulance service assesses the situation before transporting individuals to appropriate medical facilities. Currently, students are transferred to public hospitals, with those having medical aid taken to private hospitals, ensuring swift and effective medical attention," he adds.
"This initiative reflects the university's commitment to continuous improvement and responsiveness to the needs of its community," says Nokuthula.
She adds that the ambulance service's impact was notably felt during the recent Student Life Orientation programme, where multiple ambulances and an emergency response vehicle staffed by trained professionals provided critical support.
